Enquiries go cold while nobody's watching
The window before an enquiry goes cold is brutally short, and the prospect is calling rivals too. Respond first with confident information and you win the viewing. The slow agent loses it.
Real Estate & Property
Respond first. Qualify properly. Win more instructions.
Every buyer, applicant and landlord who enquires is talking to several agents at once. Most agencies only ever review a handful of those conversations — see how every enquiry, viewing request and tenancy call is handled, across every branch, automatically.
Estate agency networks & franchises
Lettings & property management
Portfolio property management
New build developers
Commercial property advisory
Mortgage advisory
Estate & block management
Your best branch and your worst branch are miles apart
Across a network, the conversion gap between strongest and weakest branches is substantial. Senior agents handle valuation calls very differently to new starters, and spotting that is hard.
Compliance changes faster than your training cycle
Anti-money laundering checks, material information, deposit handling, plus lettings law that shifts often. One wrong answer in a sales call is a regulatory liability across a network.
Complaints only surface once they've already escalated
Tenants chase maintenance; landlords challenge how their property is managed. These complaints are charged and legally significant, yet most operations only review the ones that escalated.
How SystemsX helps
Measure every conversation. Work every lead.
Four products that stand alone and feed each other — what your calls reveal, your knowledge, your profiles and your agents act on. Smart alone; powerful together.
Full visibility across every branch, every agent, every interaction
Sense scores every interaction against the Metrics, Compliance rules and Tags you define: enquiry speed and quality, disclosure, property-information accuracy, complaint handling, in one CXS. For mortgage advisory, it checks every call covers the required ground.
- Every branch and agent scored to the same standard
- Compliance rules configured to your obligations
- Automated interaction summaries and accurate records
- Alerts on the conversations that need attention now
Buyer and applicant profiles that outlast the phone call
Intelligence captures what buyers, applicants, tenants and landlords say and structures it into lasting profiles: budgets, must-haves, timescales, objections. Sales sees where buyers disengage; lettings sees concerns early. Whoever picks up next starts with the full picture.
- Preference and motivation profiles for every buyer and applicant
- See where enquiries disengage and why
- Recurring tenant concerns surfaced before they escalate
- Context follows the customer across branches and channels
When the rules change, every branch changes with them
Knowledge holds approved property information, regulatory requirements, lettings law and mortgage criteria in governed libraries. Update once and it's current for every agent, with branch-specific content where rules differ. It works with HubSpot, Zoho and Salesforce.
- Main, Storage and External libraries — private and governed
- Branch- and region-specific content where rules differ
- Current lending criteria and compliance guidance in context
- Compatible with HubSpot, Zoho, Salesforce and more
The enquiry that arrives at 9pm gets worked at 9pm
AI Agents handle enquiry qualification, property information, viewing scheduling and routine maintenance across every channel, around the clock, answering only from your governed Knowledge. Your people keep the negotiation calls, and every interaction is scored by Sense.
- Every enquiry qualified, on every channel
- Viewing appointments booked automatically
- Routine maintenance and status queries handled end to end
- Every Agent interaction scored by Sense like a human one
100%
of customer interactions analysed, automatically
55%
of supervisor hours saved every week
85%
improvement in quality call scores after coaching
300+
team members on one platform
Frequently asked questions
Have more questions?
Tell us about your branches, your lettings book and your enquiry volumes — we'll show you exactly how it fits.
Yes — nothing is one-size-fits-all. Scoring metrics, compliance rules, tags and categories are defined for your business, reporting rolls up branch by branch, and Knowledge supports branch- and region-specific content where local regulations or market conditions differ. One branch or a few hundred, every interaction is measured to the same standard.
Yes. Sense assesses the quality and completeness of the conversation — whether the right information was gathered, suitability established, options presented accurately and the correct process followed — not the technical product content. For firms working under the expectations of the FCA, the CFPB and their equivalents elsewhere, that means evidence that advisory conversations are conducted correctly and consistently, across every advisor.
Into a private system, governed by you — never a public consumer AI tool. Your interactions, profiles and knowledge stay yours, access is controlled per team, and SystemsX is AI-agnostic: underlying models can change, but your data, configuration and guardrails remain.
Yes. The platform ingests calls, chats and emails from your existing channels, and Knowledge integrates with widely used CRM and property management platforms including HubSpot, Zoho and Salesforce. We'll map your exact stack during the demo.
No. Each product is a complete standalone product — many property businesses start with Sense for visibility or AI Agents for enquiry coverage, then add layers as the value compounds. They're simply more powerful together.
Every agent operates inside a configured Briefing, Flow and Guardrails, and answers only from your approved, current Knowledge — not the open internet. Anything outside its remit is handed to a human, and every Agent conversation is scored by Sense, so you have the same quality and compliance evidence for AI interactions as for human ones.
Real Estate & Property
See what 100% visibility does for your pipeline.
A 30-minute walkthrough with a specialist, shaped around your branches, your lettings book and your enquiry volumes — see the platform on real property workflows. No commitment, no pricing pressure. Or talk to us about your use case.