AI that understands and acts, not just responds.
SystemsX is a connected AI ecosystem for understanding and acting on customer interactions. Most teams sample one or two calls per agent per month — SystemsX analyses 100% of them, then turns what it learns into customer profiles, trusted answers and action.
Trusted by teams at
Four products. One loop: measure, understand, know, act.
Each one is a complete product on its own. Connected, they form a system that closes the loop — what Sense measures feeds what the business knows, and what AI Agents do is measured by Sense all over again.
Sense — measure
The interaction analysis and performance layer. AI scoring, compliance and coaching across 100% of your customer interactions. Explore Sense → /sense
Intelligence — understand
The customer understanding layer. Structured, lasting customer profiles built from what customers actually tell you. Explore Intelligence → /intelligence
Knowledge — know
The business brain. A private, governed knowledge base that gives every team the same trusted answer. Explore Knowledge → /knowledge
AI Agents — act
The action layer. Configurable, goal-driven AI agents that handle conversations and deliver outcomes. Explore AI Agents → /ai-agents
First, understand: every interaction scored, every disclosure kept.
Sense scores 100% of qualifying interactions on QA, Compliance, Empathy and Behaviour, rolled into one CXS. Intelligence then keeps what customers explicitly tell you in a living profile. If they didn't say it, it isn't stored.
- 100% of qualifying interactions analysed — not a monthly sample
- Scored on QA, Compliance, Empathy and Behaviour, rolled into CXS
- Profiles built from explicit disclosures only, with history preserved
- Metrics, compliance checks and tags configured per business
Then act: governed answers, and agents that are scored like your team.
Knowledge gives every team and AI the same governed answers. AI Agents put them to work across channels, and every agent call flows back into Sense to be scored like a human one. Start with one product; the loop waits for you.
- Three governed libraries: Main, Storage and External
- Agents shaped by Campaign, Queue, Personality, Briefing, Flow and Guardrails
- Every AI agent call scored by Sense, exactly like a human one
- Start with one product — each works alone, all work better together
WORLD TRAVEL HOLDINGS
55%
of supervisor hours saved per week through automated call analysis.
From sampling a handful of calls to seeing every single one
World Travel Holdings' supervisors could manually review only two to three calls per agent per month. Coaching focused on low performers, quality assessment was subjective, and the vast majority of conversations — and the risks and opportunities inside them — were never heard.
Sense now analyses 100% of the team's calls automatically — scoring quality and compliance, summarising performance, and surfacing coaching evidence for every agent, not just the strugglers. Supervisors spend their hours coaching instead of listening and scoring.
55% of supervisor hours saved per week. An 85% improvement in quality call scores post-coaching. And in a two-month trial, trial agents outperformed their teams on brand adherence and booking conversions. Read the full story → /customers
55%
of supervisor hours saved per week
A Sense case study: automated analysis of every call replaced manual download-and-listen QA, handing supervisors more than half their review hours back each week.
85%
improvement in quality call scores
The same Sense case study: with every agent coached on evidence from 100% of their calls, quality scores rose 85% post-coaching.
300+
team members using Sense
A Sense case study: Hays Travel runs Sense across contact centres, customer service, tour operations, and learning & development — with consistent, standardised scoring across all teams.
"Sense AI not only shows us what's happening in calls but also why. It has transformed the way we coach, benchmark, and make decisions."
Alex Dixon
Business Solutions Director, World Travel Holdings
Platform questions, answered
How the ecosystem fits together — and how it fits your business.
No. Sense, Intelligence, Knowledge and AI Agents are each complete standalone products — most customers start with one, typically Sense. They are designed to feed each other, so each product you add makes the others more valuable, but the loop is an option, never an obligation.
Sense analyses and scores 100% of your qualifying interactions. Intelligence takes what customers explicitly disclose in those conversations and builds lasting profiles. Knowledge holds your governed business answers, which both your team and your AI Agents draw on. AI Agents then act — running conversations and delivering outcomes — and every one of their calls goes back into Sense to be scored like any team member's. Measurement improves understanding, understanding improves action, and action is measured again.
No. The platform is AI-agnostic — it is not built on a single AI vendor, so models can change as the technology improves while your configuration, data and workflows remain. Your knowledge and customer data live in a private system, not in a public consumer LLM.
The frameworks are yours, not ours. In Sense you define the metrics, compliance checks, tags, categories and behaviour signals that matter — "good" differs by call type, department and brand. Intelligence's capture framework is blank by default: you decide which customer fields are stored, which stay internal, and which sync to your CRM. AI Agents are shaped per business through Campaigns, Queues, Personalities, Briefings, Flows and Guardrails.
In a private, business-specific system. Knowledge is governed for ownership, freshness, review cycles and visibility, so teams and AI work only from approved content. Intelligence stores only high-confidence facts customers have explicitly disclosed, preserving history with timestamps and sources. Sense supports redaction of personal data from transcripts where required.
The same way you keep people accountable: measurement. AI agent interactions are scored by Sense against the same QA, Compliance, Empathy and Behaviour frameworks as human calls, with guardrails defining what an agent must not do and when it must escalate to a person. If an agent isn't performing, you'll see it in the same reporting you use for your team.
See the loop run on your own interactions.
A 30-minute walkthrough with a specialist, shaped around your sector and use case — see the platform on real workflows. No commitment, no pricing pressure.