📊 SystemsX analyses 100% of your customer interactions — not a sample.
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Most institutions review a handful of calls a term. SystemsX analyses every student and learner interaction, every enquiry, every advisor, automatically, so the quality of care never depends on a spot check.
A prospective student calling with genuine interest is a real opportunity, and one poor conversation can lose it to a rival. Most teams have no view of where the conversion gap sits.
Clearing compresses thousands of calls into hours, under enormous pressure, on information that shapes futures. The calls most likely to go wrong happen when you're most stretched.
Entry criteria, funding and deadlines change often and vary by programme. An advisor's wrong answer on eligibility surfaces when it's hard to fix. Keeping everyone current is a struggle.
An anxious applicant, a student far from home, a mature learner returning after redundancy: many callers are at a pivotal point. Spot checks can't show whether your duty of care is met.
Four products that work alone or as one connected system: measure every interaction, understand every student, give every advisor the same trusted answer, and act on enquiries around the clock.
Sense scores every student interaction on the conversation itself: clarity, checking understanding, patience, the handling of distressed callers. Metrics, Compliance rules and Tags are configured to your standards. During clearing, coverage stays at 100% when oversight collapses.
Intelligence captures and structures what students say, building a picture of the questions shaping their journey. It surfaces recurring confusion, repeat contact and signs of distress that support earlier welfare work. For admissions, it shows what stops a student converting.
Knowledge is a private, governed base holding course detail, entry requirements, funding and enrolment processes. Move a deadline once and it's live for every advisor instantly. It surfaces market-specific guidance and integrates with your student management systems.
AI Agents handle routine enquiries, course information, application updates and FAQs across every channel, drawing answers from Knowledge so they're always approved. Each hands welfare conversations to a human, and every interaction is scored by Sense like a human one.
100%
of interactions analysed, every call, every advisor, automatically
55%
of supervisor hours saved per week through automated call analysis
85%
improvement in quality call scores post-coaching
300+
team members working on one platform
Have more questions?
Tell us how your admissions, support or training operation runs and we'll show you exactly how SystemsX would fit it.
Carefully, and with humans in charge. Sense evaluates how the conversation was handled, patience, clarity, care with a distressed caller, and Intelligence flags patterns such as repeat contact or signs of difficulty so your team can intervene earlier. AI Agents are configured with Guardrails that route welfare-related or sensitive conversations straight to a human advisor. The system strengthens your duty of care; it never replaces the judgement of your staff.
No. SystemsX is a private system: your interaction data and your knowledge base belong to you and are not fed into a public consumer LLM. The platform is also AI-agnostic, it isn't tied to a single AI vendor, so underlying models can change while your data, configuration and governance stay exactly where they are.
No, it assesses the quality of the interaction, not the curriculum. Sense looks at whether the trainer checks for comprehension, gives learners time to process and respond, handles confusion patiently, and keeps the tone supportive. For compliance and mandatory training providers, it also helps evidence that key points were covered and that delivery met the required standard.
That's where it earns its keep. Sense scores every interaction at full volume, so quality visibility doesn't fall away when pressure peaks, and AI Agents add immediate extra capacity for routine enquiries without advance staffing decisions, with every agent conversation scored to the same standard as a human one.
Yes. SystemsX connects to your existing telephony and contact channels, and Knowledge integrates with student management and CRM systems so advisors see the right information in context during a live conversation, no swivel-chairing between platforms. Metrics, compliance rules, tags and knowledge are all configured per organisation, not one-size-fits-all.
No. Each product is a complete standalone product, many organisations start with one, often Knowledge for a single source of course and admissions truth, or Sense for interaction visibility. They're smart alone and powerful together: each one you add feeds the others, but the starting point is yours.
Book a 30-minute walkthrough with a specialist, shaped around your institution and your enquiry workflows, see the platform on real conversations, with no commitment.
