Every call carries emotional weight
Patients rarely call you neutral, they're anxious, in pain, or weighing a decision. One poorly handled call can damage your reputation in a reviews-driven market, and you'd never know.
Healthcare
Know every patient conversation was handled right.
Most healthcare groups review a handful of calls a month and hope the rest went well. SystemsX analyses 100% of patient interactions, every call, chat and email, at every site, so empathy, accuracy and data care are never left to chance.
Private hospital groups
Fertility clinic groups
Private dental chains
Cosmetic & aesthetic clinics
Private GP networks
Healthcare insurers
Privacy obligations live inside the conversation
Healthcare is among the most tightly regulated data environments anywhere. Compliance is what agents say on every call, not just how data is stored, and sampling can't assure it.
Enquiries quietly leak revenue
A patient asking about a fertility assessment or procedure is early in a decision, and that first call often decides whether they proceed. Agents unsure of detail leave revenue on the table.
Every site sounds like a different company
Multiple clinics mean treatments and pricing that vary by site and change constantly. A patient should get the same accurate answer everywhere, yet scattered knowledge lets it slip.
Vulnerability is easy to miss
Frightened patients, life-changing diagnoses, elderly callers struggling to take it in, the signals are subtle. Without visibility on every call, you can't know they got support.
Complaints are high-stakes and invisible
A healthcare complaint can carry regulatory weight and real distress, and speed and empathy decide whether it resolves or escalates. Seeing a fraction, leadership misses recurring issues.
How SystemsX helps
Care, compliance and conversion, assured on every interaction.
Four products, each complete on its own, that together close the loop across your whole patient contact operation: smart alone, powerful together.
Full visibility of how every patient was treated, not a monthly sample.
Sense scores every interaction against your criteria, Empathy, Compliance, QA and Behaviour in one CXS, covering tone, data-handling protocol and accuracy. Managers get dashboards at agent, team and site level, and a fertility group scores differently to a dental chain.
- Empathy, Compliance, QA and Behaviour scores on 100% of interactions
- Vulnerability and complaint conversations flagged for review and escalation
- Coaching built on evidence from Call History, not one sampled call
- Compliance Metrics configured to your own data-handling protocols
Capture what mattered to the patient, under rules you control.
Every enquiry holds concerns, motivations and readiness signals that never reach a CRM field. Intelligence structures them into a lasting profile, capturing only what patients explicitly disclose and keeping the fields you govern, never inferring sensitive detail.
- Explicit-disclosure-only capture, nothing inferred about a patient
- Profile fields defined and governed per organisation
- Hesitations and follow-up needs surfaced from real conversations
- Context that persists across calls, channels and sites
Update once; every agent at every location has it instantly.
Treatment detail, pricing, protocols and booking live in one structured base, maintained centrally and updated in real time. It's private and governed, not a public LLM, and surfaces answers inside HubSpot, Zoho and Pipedrive.
- One central update, live everywhere at once
- Location-specific content for multi-site groups
- Private and governed, not a public consumer LLM
- Surfaces answers inside HubSpot, Zoho, Pipedrive and other CRMs
Scale routine patient contact without scaling risk.
AI Agents handle appointment enquiries, scheduling and qualification across every channel, passing to a human or clinical team at the right moment. Each is configured by you, not a model's defaults, and every interaction is monitored by Sense like a human one.
- Appointment enquiries, scheduling and qualification across channels
- Guardrails and Briefing keep every conversation on protocol
- Warm handover to human or clinical teams when it matters
- Every AI conversation scored by Sense like a human one
100%
of interactions analysed, every call, chat and email, not a monthly sample
55%
of supervisor hours saved per week through automated call analysis
85%
improvement in quality call scores after evidence-based coaching
300+
team members supported on one platform across contact centre and operations teams
Frequently asked questions
Have more questions?
Tell us how your patient services operation runs, sites, systems and obligations, and we'll show you how the platform is configured around it.
Yes, SystemsX is built for teams working under HIPAA, GDPR and the equivalent patient-privacy obligations of other markets; organisations operating internationally often need to satisfy more than one at once. Your conversations and knowledge live in a private system, not a public consumer LLM, and the platform's Compliance metrics are configured to your own data-handling protocols, so it monitors what agents actually say against the rules you operate under. Your compliance framework stays yours; we give you the visibility to assure it on every interaction instead of a sample.
Intelligence captures only what a patient explicitly tells you in a conversation, it never infers conditions, diagnoses or sensitive attributes they didn't disclose. The profile fields it maintains are defined and governed by your organisation, so sensitive categories can be excluded entirely, and what is recorded sits in your private system under your retention rules.
Yes. Knowledge and Intelligence integrate with widely used CRM platforms including HubSpot, Zoho and Pipedrive, surfacing the right information in context so agents don't switch between systems. Sense works across your existing calls, chats and emails, and during the demo we'll map the platform onto the systems your sites already run.
That's exactly how it's designed. Scoring is configured per business, Metrics, Compliance rules, Tags, Categories, Behaviour and Flags, so each brand, site or service line can have its own definition of a good conversation, while leadership still gets one consistent view across the group.
No. SystemsX removes the listening, downloading and manual scoring so your people can do the work that needs judgement: coaching agents, resolving complaints and improving the patient experience. Vulnerability and complaint handling especially remain human decisions, the platform makes sure those moments are seen rather than sampled.
Every AI Agent conversation is scored by Sense exactly like a human one, same Empathy, Compliance, QA and Behaviour criteria, same reporting. Agents also run inside Guardrails, Briefing and Flow you define, so behaviour is constrained up front and measured afterwards. You get one quality standard across your whole patient contact operation, human or AI.
Healthcare
See what 100% visibility looks like across your patient operation.
A 30-minute walkthrough with a specialist, shaped around your clinics, your systems and your compliance environment, on real workflows, with no commitment and no pricing pressure.