📊 SystemsX analyses 100% of your customer interactions — not a sample.
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Configurable, goal-driven agents that handle conversations, qualify demand, and deliver outcomes.
Trusted by teams at
Every agent runs inside a Campaign with a defined objective. The Flow structures the conversation and Guardrails set the limits, so it never drifts. Every interaction ends qualified, a callback, a task, or escalated to a human.
Inbound, agents cover enquiries, balance queries and out-of-hours calls. Outbound, they run the follow-ups that go cold when teams are stretched. Internally, they answer your own team. New use case? Reconfigure, don't rebuild.
Most AI tools deploy and hope. SystemsX agents are scored by Sense on the same QA, Compliance, Empathy and Behaviour standards as your people, and those scores feed straight back into tighter Guardrails, Flows and Briefings.
Every SystemsX agent is assembled from the same seven elements. Change the Campaign, Queue, Briefing and Flow and the same platform runs a completely different job, no rebuild, no new vendor, no starting from scratch.
The Campaign is the business goal an agent exists to achieve, re-engagement, qualification, service, reminders. It is what separates a goal-driven agent from a chatbot: every conversation is measured against the same outcome, so you always know if it is working.
The Queue supplies who the campaign talks to, an outbound list, inbound routing logic or a filtered segment. Targeting is half the outcome: the right past customers behave nothing like a blast list, and swapping the queue serves a whole new audience.
The Agent is the AI entity holding the conversation, it speaks, follows the flow, retrieves information and collects data. Several agents can run under one campaign with different personalities, so you compare approaches and keep what performs.
Personality controls how the agent communicates: tone, warmth, directness and brand fit. Customers hear your brand, not "an AI", and because personality is testable, the voice you settle on is the one Sense scoring actually supports.
The Briefing is everything the agent needs to execute: instructions, rules and data, including live API and system access. It is where accuracy comes from, answers come from your business, not general training data, and you update the briefing, not the platform.
The Flow is the designed journey through the interaction: how it opens, what gets asked, which branches are valid and how each outcome is handled. It is the difference between a conversation that meanders and one that reliably reaches a valid end state.
Guardrails define what the agent must not do, where it stops and when it escalates to a human. They are what makes an agent trustworthy, scope and compliance limits are enforced in configuration, then verified after the fact by Sense on every interaction.
100%
of interactions analysed
Every conversation, human or AI, is analysed and scored, versus the industry norm of manually sampling one or two calls per agent per month.
55%
of supervisor hours saved per week
Automated call analysis removed the downloading, listening and manual scoring that used to consume supervisors' weeks.
85%
improvement in quality call scores
Quality scores rose after coaching grounded in evidence from every call, not a monthly sample.
300+
team members on the platform
One client runs the platform across contact centres, customer service, tour operations, and learning & development.
AI scoring, compliance and coaching across 100% of your customer interactions. For AI Agents, Sense is the accountability loop, every automated conversation measured to the same standard as your people.
Structured, lasting customer profiles built from what customers actually tell you. For AI Agents, Intelligence supplies the customer context that makes conversations personal rather than scripted.
A private, governed knowledge base that gives every team the same trusted answer. For AI Agents, Knowledge grounds briefings in approved content, so automated and human answers never diverge.
"It doesn't matter how big or small the team is, it still works for you."
Sukie Rapal
Head of Digital Sales, Hays Travel
Have more questions?
Tell us about the conversations you want covered, inbound, outbound or internal, and we'll talk through how an agent would be configured for them.
Through configuration, then verification. Guardrails define what each agent must not do, scope limits, restricted topics, behavioural boundaries, stop conditions, and the Flow constrains the conversation to defined branches and outcome states. Then Sense analyses every AI interaction after the fact, scoring it against your QA and compliance standards, so drift is caught and corrected rather than discovered by a customer.
It escalates, by design, not failure. Escalation conditions are defined in the Guardrails and Flow: when judgement, reassurance, negotiation or final commercial confirmation is required, the agent hands off with the context it has gathered, so your team picks up an informed conversation rather than starting again. AI Agents are built to work with your people, absorbing the repetitive load so humans handle the moments that need them, not to replace their judgement.
Agents operate across voice and chat, with supporting workflows around them, they can receive inbound calls and messages, initiate outbound conversations, and trigger follow-on actions such as tasks, callbacks and data capture into your systems. The same campaign structure applies whichever channel the conversation happens on.
From your business, not the open internet. Each agent works from its Briefing, instructions, rules and data, including live API and system access, grounded in Knowledge, the private, governed knowledge base where content is approved, version-controlled and explicitly marked safe for AI and customer-facing use. Update the source once and every agent answers from the current version.
No. SystemsX is AI-agnostic and supplier-agnostic, an orchestration layer rather than a wrapper around a single provider. Underlying language, voice and speech components can change as the market improves, while your campaigns, briefings, flows, guardrails and scoring history remain yours, in a private system, your data is not fed into a public consumer LLM.
The same way you know with your human team: Sense. Every AI interaction is transcribed, analysed and scored, QA, Compliance, Empathy and Behaviour, rolled into a CXS, and reported alongside outcomes against the campaign objective. You can compare agents, personalities and flows on evidence, and refine the configuration based on what's actually working.
A 30-minute walkthrough with a specialist, shaped around your sector and use case, campaign, flow, guardrails and the Sense scoring behind it, on real workflows. No commitment, no pricing pressure. Or talk to us about your use case.
