📊 SystemsX analyses 100% of your customer interactions — not a sample.
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A private business knowledge base that delivers consistent, compliant responses instantly.
Trusted by teams at
Your policies, products, prices and processes, written once, governed properly, queried by everyone. Knowledge answers only from content you've added and approved, never the open internet, and cites its sources every time.
A shared drive rots because nobody owns anything. Knowledge works the other way round: every file has named owners and a review date, overdue items surface in a queue, and nothing is silently deleted, so you can rely on it.
Your team asks in plain language and gets an answer in seconds, sources cited, concise on a live call, detailed when context matters. And usage insight shows what they search for but can't find, so you close the gap.
Some knowledge should be read by AI and turned into answers. Some is only useful as the original file. Some lives on external pages that change. Knowledge stores each the right way, so retrieval is fast, accurate and never a guess.
Where most of your knowledge lives: company info, FAQs, products, policies, hours and process guidance. Content becomes clean text the AI reads to generate answers, organised into themed folders whose descriptions steer retrieval, each owned and reviewed.
Some documents only work as the original, spreadsheets with live formulas, screenshot walkthroughs, visual guides. The Storage Library holds them and returns the file itself when a query calls for it, rather than forcing a text answer it can't support.
Sometimes the answer is already published, a supplier FAQ, a partner page. The External Library imports one URL, one page, and stores it as text beside your own content, refreshed on a schedule you set. A few relevant pages strengthen your base.
Wherever content lives, the same machinery keeps it honest: named owners, review dates, a Pending Review queue, archive-with-restore and an audit trail. On top sits usage insight, what's asked, which topics dominate, and what's searched for but never found.
100%
of interactions analysed
Every call, every agent, automatically, while the industry norm is manually sampling one or two calls per agent per month.
55%
of supervisor hours saved per week
Automated analysis replaced downloading, listening to and manually scoring calls, time handed back to coaching and managing teams.
85%
improvement in quality call scores
Post-coaching improvement, with feedback built on evidence from every call rather than a single sampled one.
300+
team members on the platform at one client
Across contact centres, customer service, tour operations, and learning & development, embedded as business-as-usual.
Knowledge is the brain of a platform that plugs into the telephony, contact-centre and CRM systems your teams already use. The same governed answers that power your people also brief SystemsX AI Agents, so customers get the same response whoever picks up.
Explore the platform
The interaction analysis and performance layer. AI scoring, compliance and coaching across 100% of your customer interactions, and where consistent answers from Knowledge show up as measurably better calls.
The customer understanding layer. Structured, lasting customer profiles built from what customers actually tell you, the who-you're-talking-to context that pairs with Knowledge's what-to-say.
The action layer. Configurable, goal-driven AI agents that handle conversations and deliver outcomes, briefed from the same governed knowledge base your people query, so human and AI answers always match.
"It doesn't matter how big or small the team is, it still works for you."
Sukie Rapal
Head of Digital Sales, Hays Travel
The questions ops, CX and training leaders ask before rolling out Knowledge.
A public AI tool answers from the open internet, it doesn't know your refund policy, your pricing, or your processes, and it will guess when it doesn't. Knowledge generates answers only from content your business has added and approved, in a private system, and every answer cites the documents it came from. If it's not in your knowledge base, it isn't invented. SystemsX is also AI-agnostic: underlying models can change, but your knowledge, structure and governance remain yours.
Governance is built in rather than bolted on. Every file and folder has named owners and a review date, weekly, monthly, quarterly or annual, and anything overdue surfaces in the Pending Review queue. Outdated content is archived, not deleted, so it stays searchable and restorable with an audit trail. External pages you've imported refresh on a schedule you set. Staleness stops being invisible, it becomes a queue someone owns.
There are two roles. Administrators build and maintain the knowledge base: they create and upload content, import from URLs, structure folders, assign ownership, set visibility and review dates, and archive what's outdated. Standard users query the system and receive answers or reference files, they consume knowledge, they don't manage it. Ownership of any file or folder can be assigned to one or more people, and reassigned in minutes when responsibilities change.
They ask in plain language in the chat-style Queries interface, "What's the payment plan on long-haul bookings?", and get a concise, to-the-point answer with sources cited, fast enough to use mid-conversation. When they need fuller context, a detailed mode gives it. Where the right answer is a document, a calculator spreadsheet, a screenshot walkthrough, the platform returns the file itself. Agents rate answers as they go, which feeds your view of where the knowledge base needs work.
Yes, that's the point of the visibility model. Content marked Private stays internal; content marked Public is eligible for customer-facing AI experiences, such as SystemsX AI Agents, without being automatically exposed until you choose to enable it. Human agents and AI agents draw on the same governed source of truth, so a customer gets the same answer whichever one they reach.
You don't migrate everything; you curate. Upload existing files and folders in batches, create clean text versions of your most-asked-about topics directly in the platform's editor, and import the handful of external pages that genuinely matter. Each item goes into the right library, AI-readable text in the Main Library, visual and formula-based files in the Storage Library, imported pages in the External Library, with folders described so retrieval is precise. Relevance beats volume: a curated knowledge base answers better than a dumped one, and we walk you through the structure in onboarding.
Book a 30-minute walkthrough with a specialist, shaped around your sector and use case, and see Knowledge answering on real workflows. No commitment, no pricing pressure.
