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Named clients. Measured outcomes. Verbatim quotes. 55% of supervisor hours saved each week, 85% better quality scores, 300+ team members on the platform at one client. This is life after sampling.
Trusted by customer-facing teams at
100%
of calls analysed, coaching for every agent, not just low performers
World Travel Holdings
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55%
of supervisor hours saved per week
Automated call analysis replaced finding, downloading and listening to sampled calls. Supervisors spend the reclaimed hours coaching their teams instead.
85%
improvement in quality call scores post-coaching
Coaching now reaches every agent, mid and high performers included, not just the strugglers, and the quality scores show it.
100%
of monthly-summary insights acted on
Sense's monthly summaries set out what's working and where each agent can improve. Every actionable insight they've surfaced has been acted upon.
300+
team members using Sense across the business
Hays Travel
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300+
team members using Sense
Across contact centres, customer service, tour operations, and learning & development, embedded into workforce planning and KPI reporting as business-as-usual.
0
calls downloaded and scored by hand
Team leaders previously downloaded and scored one call per person every week, up to an hour's listening per call in tour operations. That manual burden is eliminated.
1
scoring standard across every team
Every team is scored against the same configured framework, replacing subjective manager-by-manager assessment with consistent, standardised scoring.
Verbatim, attributed, and on the record, from the people who run these operations day to day.
"It's revolutionary because you can just imagine, now they've been able to spend that time managing their teams and increasing conversions, putting in better service, helping coach those teams and spending more of their time doing that than actually downloading and listening to calls, scoring a call."
Sukie Rapal
Head of Digital Sales, Hays Travel
"For any travel company looking to scale performance coaching and improve booking conversions, Sense AI is a must. It gives clarity on agent performance, compliance, and operational trends, all in one platform."
Alex Dixon
Business Solutions Director, World Travel Holdings
"Everybody had a subjective way, depending on what team leader you've got, of how they would score a call."
Sukie Rapal
Head of Digital Sales, Hays Travel
"Every single week for each person that they then manage, they would download a call and then they would score that manually. For the tour operation team, a call could last about an hour and you have to listen to the whole hour."
Sukie Rapal
Head of Digital Sales, Hays Travel
"We were trying to look at how many non-sales calls they will handle, and then we've been able to change IVRs or certain processes internally so we can filter out some of those calls."
Sukie Rapal
Head of Digital Sales, Hays Travel
"Sense AI not only shows us what's happening in calls but also why. It has transformed the way we coach, benchmark, and make decisions."
Alex Dixon
Business Solutions Director, World Travel Holdings
A 30-minute walkthrough with a specialist, shaped around your sector and use case, the same platform behind these results, on workflows like yours. No commitment, and no pricing pressure.
