Travel
Every booking conversation, fully understood — SystemsX analyses 100% of your booking and service conversations, every agent, every brand, every channel, automatically.
where it helps:
Tour operators
Cruise lines
Travel agency networks
BPO & Outsourcing
Prove performance on every client account — 100% of interactions analysed across every client, every agent and every channel, so the picture you show clients is the complete one.
where it helps:
Outsourced customer service
Outbound sales
Claims handling
Financial Services
Your regulator expects you to know what happened on every call — SystemsX analyses 100% of your customer interactions, so every customer outcome is evidenced, not assumed.
where it helps:
Retail banking
Wealth management
Mortgage brokers & lenders
Healthcare
Know every patient conversation was handled right — empathy, accuracy and data care analysed across 100% of patient interactions, at every site, never left to chance.
where it helps:
Private hospital groups
Fertility clinic groups
Private dental chains
Legal
Every client conversation, handled to the standard you set — accuracy, confidentiality and service standards evidenced on 100% of client interactions, not assumed.
where it helps:
Law firm groups
High-volume claims
Conveyancing at scale
Logistics & Delivery
Answer "where's my parcel?" before the phone rings — every tracking call, claim and complaint analysed, so quality stays visible on the days your network is under the most pressure.
where it helps:
Parcel & courier networks
Last-mile delivery
Third-party logistics
Public Sector
Serve every citizen well — and prove it: 100% of citizen interactions analysed, so quality, accuracy and care are visible, consistent and fully auditable.
where it helps:
Local & central government
Housing providers
Public health & patient services
Education & Training
Every student conversation, handled with care and clarity — every enquiry and every advisor analysed automatically, so the quality of care never depends on a spot check.
where it helps:
Universities & higher education
Private training providers
Online learning & edtech
Real Estate & Property
Respond first, qualify properly, win more instructions — see how every enquiry, viewing request and tenancy call is handled, across every branch, automatically.
where it helps:
Estate agency networks
Lettings & property management
New build developers
Retail & Automotive
Win the enquiry, keep the customer — every order query, returns call, test-drive enquiry and finance conversation analysed, so quality holds at peak and no commercial moment goes unseen.
where it helps:
Large retail chains
eCommerce operations
Automotive dealership groups
Utilities & Telecoms
When call volumes surge, visibility shouldn't shrink — billing disputes, outage updates and cancellation calls analysed automatically, at any volume.
where it helps:
Energy suppliers
Broadband & internet providers
Mobile network operators
